Here at SURVIVALMOMENT.COM we take shipping seriously. 3rd day from the warehouse shipping (if received before noon Monday thru Friday) is our goal. Very seldom, for reasons beyond our control, 5 business days may be needed. If a shipment is delayed beyond that you will be contacted by e-mail.
We charge YOU the exact amount UPS charges us for shipping.
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, it will be replaced with no shipping fee. Only the item will be replaced; not the entire survival kit. If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products will not be issued. Any items going to Canada will not contain matches or lighters for customs reasons.
Orders returned for any reason other than defective merchandise: the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.